To figure out why you can't download a game, app, or other software, see Fix problems with apps from the Microsoft Store. To request a refund, see Returning items you bought from the Microsoft Store for exchange or refund. To update your credit card or payment method, see Change the payment method or credit card linked to your Microsoft account. For additional help, see Change how you pay for a Microsoft subscription. To change how you pay for a subscription, switch billing frequency, or cancel, select Services & subscriptions. If needed, you can cancel an order or pre-order from the Microsoft Store. If you're using assistive technology, learn about Microsoft account dashboard accessibility features.įor unexpected purchases or charges, investigate a billing charge from Microsoft. If you have more than one Microsoft account, sign in to each one to check your order history. Make sure you're signed in with the Microsoft account you used to make the purchase. Here are some things you can try if something isn't right:

If you have a question about your orders, select Order help. To print an order or its tax invoice, select Order details > Print / Tax Invoice. To see past orders and past purchases, use the Show and Ordered within filters. Make sure you sign in with the account you used to make the purchase. To review app, game or subscription purchases, track orders or view and print invoices, sign in to the order history page on your Microsoft account dashboard.

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